How to create a ticket?

Cloud Server

Cloud server

Learn more about the highly available public SIM-Cloud

Learn more

Important! Only a user authorized in the system can create a ticket. An unauthorized user, when going to the ticket box, sees a page with the message: "Access denied".

  • Log in to your personal account in the billing
  • Menu - Tickets.
  • On the page that opens, click Create New Ticket.

Please note that we have simplified the process of creating new tickets. You no longer need to select the department to which the ticket is addressed - just describe the essence of your request in the appropriate field, and the Customer Care service will determine who to entrust the solution of your problem to (technical support, financial department, sales department, etc.)

Was this article helpful?

Did you like the article?

Cookie consent

By clicking «I agree», you consent to our website's use of cookies to give you the most relevant experience by remembering your preferences and repeat visits. However, you may visit «Manage сookies» to provide controlled consent. Learn more

Cookies settings


Necessary cookies are crucial for the basic functions of the website and the website will not work in its intended way without them.


Analytical cookies are used to understand how visitors interact with the website.


Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns.