Customer Care: we are always on-touch for you!

Tech Support - Customer Care
Tech Support - Customer Care
Customer Care is the only entry point connecting SIM-Networks to our customers. You don’t need to waste your time searching for contact with various departments (financial, support, project management, etc.) – our Customer Care will help you.

We work for you all-round a clock and can speak your language.

If you have questions, or (for example):
  • You want to clarify the details of your service plan
  • You need to find the best solution for your infrastructure configuration scalability
  • You want to get a sales or rental equipment promo offer
  • You’d like to learn more about our docflow or the billing
  • You want to order a free trial of SIM-Cloud


We will help you to get all it (and much more!) quickly, competently, and efficiently. If you’re interested in purely technical details, we instantly involve our top-notch professional Tech Support experts that work 24/7 to solve your issues.

You can contact us any day, any time, even in the late-night, from anywhere on the Earth, and we respond to you immediately.

How to contact our Customer Care?

SIM-Networks has the ironclad SLA to evolve the quality of our service to the highest performance. Saying that our Tech Support works around the clock, we exactly mean it.

Our Technical Support team works 24/7/365:
  • The Support admins work in the offices being in various time-zones
  • Technical engineers work in the data centers and permanently monitor the operation status of the equipment.
  • Our Tech Support team is available to solve any issue at any time.


Our Technical Support's top-notch professionals work your requests with the unprecedented performance:

  • response time is less than one hour;
  • time to resolve an issue may vary depending on the complexity but is well within 24 hours.

CREATE YOUR FIRST TICKET

Tech Support is managed via ticket system

Terms of submitting an inquiry to the Tech Support team.
TECHNICAL SUPPORT OF SERVERS
We provide an additional service, the paid system administration, which is beyond standard support (e.g., you need to install and configure applications or ensure the performance of the corporate e-mail server). It requires an additional level of support service and is billed separately. The administration costs depend on the complexity and the duration of the work performed. Please submit requests for these services to our support team via ticket-system.
REMOTE HANDS
For the servers located in our data centers, the 'Remote Hands' service is available. The price for this service is starting from 16 EUR/15 minutes. NB: we would like to remind you that all participants of our PARTNERSHIP PROGRAM can get top-notch tech support 24/7/365 for ALL their projects hosted on our resources.

Please note that all participants of our PARTNERSHIP PROGRAM can get top-notch tech support 24/7/365 for all their projects located on our hosting resources.

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